Support

Get help with documents, billing, access, and account issues.

Support requests include safe technical details when available. Document content is never attached automatically.

Contact support

Tell us what happened and we'll help you recover. Email us and we'll follow up.

Please don't paste sensitive document content unless support specifically asks for it.

In-app issue reporting isn't available yet. For now, email us and we'll help.

A file won't upload, gets rejected, or stops partway.

A document is stuck, failed, or took too long to process.

An export won't generate or the download won't complete.

A share link won't open, expired, or shows the wrong access.

A charge, plan, or credit balance doesn't look right.

Trouble signing in, verifying, or reaching your account.

We attach safe technical details so we can investigate quickly. Your document content is never attached automatically.

Included when available

Never attached automatically